Refund & Cancellation Policy
Last updated: November 2026 — Artivo Lab (artivolab.com)
7-Day First-Order Satisfaction Guarantee
We want you to test Artivo Lab with confidence. First-time buyers are eligible for a 100% full refund if all three conditions below are met:
- This is your first completed purchase on Artivo Lab (one refund per customer account).
- You request the refund within 7 calendar days of the initial charge.
- Your account's lifetime total generated images are 3 credits or fewer.
Why Usage Limits Apply After 3 Generations
Generating custom high-resolution studio artwork incurs real GPU compute cost on every render. Once an account has used 4 or more credits, or for subsequent renewal cycles or repeat credit pack purchases, charges are non-refundable unless required by local consumer law.
Cancelling a Monthly Subscription
Both Creator Pro ($14.9/month) and Studio Commercial ($29.9/month) can be cancelled anytime before your renewal date via your Creem customer receipt portal or by emailing support@artivolab.com. Upon cancellation, you keep access to your remaining credits until the end of the current billing period and will never be billed again.
How to Request a Refund
Email support@artivolab.com with your account email address and order ID. Approved refunds are returned to your original payment method within 5–10 business days.